Privacy Policy

1. Who We Are

TZ Solutions ("we", "our", or "us") is a technology agency providing CRM systems, AI automation, and custom software development services. Our registered address is [PLACEHOLDER — Budapest, Hungary].

For privacy enquiries, contact us at: privacy@tzsolutions.io

2. Data We Collect

We may collect the following categories of personal data:

• Contact information (name, email address, phone number)
• Company information (business name, job title)
• Enquiry content submitted via our contact form
• Technical data (IP address, browser type, pages visited) via analytics
• Communication records (emails, call notes) during a business relationship

3. Legal Basis for Processing (GDPR)

We process personal data under the following lawful bases:

• Legitimate interests — responding to enquiries and providing our services
• Contract performance — fulfilling services agreed with clients
• Legal obligation — tax, accounting, and regulatory compliance
• Consent — where we explicitly request it (e.g. marketing)

4. How We Use Your Data

• To respond to contact form submissions and schedule calls
• To deliver contracted services and manage client relationships
• To send service-related updates and invoices
• To improve our website and services through analytics
• To comply with applicable law and financial record-keeping

5. Data Retention

We retain contact form submissions for 12 months. Client project data and correspondence is retained for 5 years for legal and accounting purposes. Analytics data is retained per the policies of our analytics provider.

6. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (where lawful to do so)
• Object to or restrict our processing
• Request data portability
• Lodge a complaint with the Hungarian NAIH (Nemzeti Adatvédelmi és Információszabadság Hatóság)

To exercise any of these rights, contact privacy@tzsolutions.io.

7. Third-Party Services

We may use third-party tools for email delivery, analytics, and scheduling. These processors are bound by data processing agreements and may only process data according to our instructions. We do not sell personal data to any third party.

8. Cookies

Our website may use essential cookies for functionality and analytics cookies to understand usage patterns. No advertising or tracking cookies are used without your consent. [PLACEHOLDER — update with full cookie details before launch.]

9. Updates to This Policy

We may update this policy from time to time. Material changes will be communicated via the website. Continued use of our services after changes constitutes acceptance of the updated policy.